Privacy policy

Information collection:

We gather personal information when you request a free estimate, contact us about services, or interact with our website. This includes your name, phone number, email address, and details about your renovation project. We collect this information directly from you—nothing more, nothing less. We do not purchase or receive data from external sources. When you visit our site, we may collect technical information such as your IP address and browser type to understand how visitors use our pages and to maintain site security.
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How we use your data:

Your information helps us provide accurate basement finishing and home renovation estimates for properties in Richmond Hill, Vaughan, Oakville, East Gwillimbury, Pickering, King City, Markham, and Bradford. We use your contact details to follow up on project inquiries, send you updates, and deliver the services you've requested. We do not sell, trade, or rent your personal information to third parties. Your data is stored securely and accessed only by Desire Basements staff who need it to serve you. We retain your information for as long as necessary to complete your project and fulfill our legal obligations.
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Cookies and tracking:

Our website uses cookies to enhance your browsing experience and remember your preferences. These are small files stored on your device that help us understand which pages you visit and how long you stay. You can control cookies through your browser settings and choose to disable them if you prefer. We use analytics to track general traffic patterns, not individual user behavior. This helps us improve our site and ensure it works properly across devices.
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Third-party services:

We work with trusted service providers who assist with website hosting, email delivery, and analytics. These partners are bound by confidentiality agreements and use your information only to perform services on our behalf. We do not authorize them to use your data for their own purposes. Our website may contain links to other sites, but we are not responsible for their privacy practices. We recommend reviewing the privacy policies of any external sites you visit.
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Your rights under PIPEDA:

Under Canada's Personal Information Protection and Electronic Documents Act, you have the right to access, correct, or delete your personal information. You can request a copy of the data we hold about you at any time. If you believe your information is inaccurate or incomplete, we will update it promptly. You also have the right to withdraw consent for us to use your information, though this may affect our ability to serve you. To exercise any of these rights, contact us using the information below.
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Privacy inquiries:

If you have questions about this privacy policy or how we handle your information, reach out to us directly. You can contact Desire Basements through our Contact Us page or call us for immediate assistance. We take your privacy seriously and will respond to all inquiries within a reasonable timeframe. This policy may be updated from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website.